Type cmd and press the Enter key.
(On Windows 98 or ME, type command instead and press the Enter key.)
This will bring up a command prompt window. It has a line that looks like this: C:\Documents and Settings\yourname> _ with a cursor blinking next to the “>” symbol.
In the command prompt, type: tracert hostname
where [hostname] is the name of the server connection you are testing. See the section “Determining [hostname]” below for help with the hostname.
You may have to wait up to a minute or more for the test to complete. It will generate a list of the connections along the way and some information about the speed of the steps along the way.
Send us the complete results (every line) for analysis.
Right-click the window and Select All, then hit Enter on your keyboard. You can paste it now into a document.
If you have difficulty copying the traceroute information, or if it runs off the screen, you can type this command instead: tracert [hostname] > C:\trace1.txt This writes the command results to a text file named trace1.txt in the root of your C: drive. You can then open this file and paste the contents into your email message to Support.
To run traceroute on a Macintosh:
If you have OS X, you can use the built-in network tools.
Double-click the Hard Drive icon and navigate to Applications > Utilities.
In the Utilities folder, double-click one of the following programs:
Center Type: Customer Service Center
Address: SMARTLINK NETWORK SYSTEMS LIMITED
1ST Floor, Room No. A2A
41, B.B. Gangully street
Contact Details: Moumita
Tel : 033- 22136182 /033-22136183